June 7, 2022

Court of Appeal upholds Delivery fine for service fee

By Azlyrics

The Ninth Arbitration Court of Appeal upheld the decision of the lower court and confirmed the legality of the fine of 10 thousand rubles, which Rospotrebnadzor imposed on the Delivery Club delivery service for charging a service fee from customers, follows from the published decision.

Earlier, Rospotrebnadzor received a complaint from a client about the imposition by the company of additional paid services that cannot be refused. The service fee for various orders ranged from 1 to 14 rubles.

The agency sided with the consumer, as the relevant law prohibits the contractor from performing additional services for a fee without the consent of the client. After that, the Delivery Club issued a fine. 

The service refused to pay it and went to court. The company called the service fee a fee for using the application. In March, the Moscow Arbitration Court rejected Delivery's claims and recognized the fine as legal.

In addition, earlier the State Duma, together with Rospotrebnadzor, made recommendations for Russians making purchases in online stores. 

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Источник aif.ru